Friday, 24 September 2010

Just ask if you need anything

I love emails that are happy and friendly and offer me any help I want with a program - "just ask!"

So when I do ask and they reply with "I'm sorry we don't have that, no we can't do that for you, and no we don't know what the top selling products are for our merchants" it gets a bit frustrating.

1 comment:

Jon said...

I found this at first but once I started pushing sales through to the merchant they became a hell of a lot more "can do" in their replies!

I'm not sure where the "No!" actually comes from. Does the affilaite manager decide that it's more trouble than it's worth or do they actually pass your enquiry up to the merchant who knocks it back?

I often come back with "Oh that's a shame, competitor X can do it but I prefer your network / merchant so thought I'd ask!"